FAQ

What are the delivery times for my order?

When you order from Celeste Charleston, delivery times may be slightly different from what you’re used to.
Because our products are shipped directly from our suppliers, we can significantly reduce warehouse and transportation costs. This allows us to offer highly competitive prices.

The average delivery time is 2–5 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your package may occasionally be slightly delayed.

If the estimated delivery time has passed and you still haven’t received your order, please email us at support@celestecharleston.com.
We will promptly investigate the status of your shipment.

I want to change or return my order — how does that work?

To start a return, simply contact our customer service team at support@celestecharleston.com.

Please include:

  • Your name

  • Your order number (e.g., #0000, received by email)

  • The reason for the return

We will provide you with the return address and confirm the next steps. After that, you can send the package using the carrier of your choice.

How much does it cost to return a product?

Return shipping costs are the responsibility of the customer.
Costs depend on the carrier you choose. We recommend checking the carrier’s website for exact pricing.

What are the conditions for returning a product?

You have 14 days from the date of delivery to return an item.

To be eligible for a return, the product must:

  • Be within the 14-day return period

  • Be in its original packaging with all tags intact

  • Be unused

Which payment methods are available?

We accept payments via PayPal and creditcard and other safe payment methods.

If you are unsure whether your payment method is accepted, proceed to checkout to view all available options.
All transactions are processed through secure and reliable systems to ensure safe payments.

I didn’t receive my order confirmation email — what should I do?

Please email us at support@celestecharleston.com with:

  • Your full name

  • The email address used to place the order

We will respond as soon as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please email support@celestecharleston.com as soon as possible and include:

  • Your name

  • Your order number (e.g., #0000)

  • The reason for cancellation (optional)